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GoBEBA Return Policy for Gas and Water

At GoBEBA, we are committed to providing our customers with high-quality products that are genuine and safe. We do this while maintaining an exceptional level of service. In the rare event that you need to return a product, please review our return policy for cooking gas and water products below:

Timeframe for returns:

Gas returns must be initiated within 2 days from the date of delivery.
Water returns must be initiated within 24 hours from the date of delivery.

Eligibility criteria:

Returns are accepted for water bottles with leakages or if the product is faulty
Returns are accepted for gas cylinders that are defective or have leakages, or if the product is faulty.
The cooking gas should not be used and cannot vary by more than 0.1 KG from the original weight.

Return procedure:

Contact our customer service team immediately upon discovering the issue.
Provide your order number, details of the leakage or fault, and any supporting photographs if available.
Our team will assess the situation and guide you through the return process.

Replacement:

If the return is approved, you will be eligible for a replacement.
Replacements will be processed within a reasonable timeframe.

General Return Guidelines:

Ensure that the product is in its original packaging.

We reserve the right to refuse returns that do not meet the eligibility criteria.

ABOUT GOBEBA GAS DELIVERY SERVICE
We deliver genuine LPG cooking gas from major brands such as Shell Afrigas, Total TotalGaz, Kenol Kobil KGas, Oil Libya / Maharaba Ola Mpishi, ProGas, Safe Gas. Other brands include Lake Gas, Hashi Gas, Hass Gas, SEA Gas. We also have accessories such as regulator, igniter, hose pipe, grill and burner. We sell both new and refill cylinders including 6KG, 13KG, 22KG, 45KG, 50KG and Composite. We deliver in the following locations throughout Nairobi.

We are the official Gas Home Delivery partners for Rubis, Vivo Energy / Shell Afrigas, and Galana, getting you gas directly from their petrol stations and authorized dealers.

GOBEBA’s gas delivery agents will install and inspect your Cooking Gas cylinder including your regulator and hose / pipe. When your LPG gas has run out (gas imeisha), call GOBEBA, the leading cooking gas home delivery service in Nairobi, Kenya. Give your gas cooker or stove a quality gas cylinder from our partners. Ask us anything about your Gas.

Delivery locations

Looking for gas delivery near me? Our delivery areas include: Adams Arcade, Akiba, Amboseli, Bellevue, Bomas, Brookside, Buruburu, CBD, Dagoretti, Donholm, Eastleigh, Edenville, Embakasi, Fedha, Gachie, Garden Estate, Garden City, Gigiri, Golf Course, Highridge, Highrise, Hurlingham, Imara Daima, Jamhuri, Jogoo Road, Kahawa Sukari, Kangemi, Karen, Kasarani, Kawangware, Kiambu Road, Kikuyu, Kileleshwa, Kilimani, Kinoo, Kitengela, Kitisuru, Kiserian, Kyuna, Langata, Lavington, Limuru Rd, Loresho, Lower Kabete, Madaraka, Makadara, Marurui, Mbagathi, Membley, Milimani, Mimosa, Mombasa Rd, Muthaiga, Muthangari, Mwiki, Mzima Springs, Nairobi West, Ngara, Ngong Road, Ngumba, Ngumo, Nyari Estate, Nyayo Estate, Ongata Rongai, Pangani, Parklands, Peponi, Riara, Ridgeways, Ridge View, Riruta, Riverside, Rosslyn, Roysambu, Ruaka, Runda, South B, South C, Spring Valley, State House, Syokimau, Tassia, Thika Road, Thindigua, Thome, Two Rivers, Umoja, Upper Hill, Uthiru, Valley Arcade, Waiyaki Way, Wangige, Westlands, Woodley, Zimmerman

Why you should not buy counterfeit LPG

Safety: you have no assurance against safety risks including cooking gas leaks that could lead to loss of property in the event of an explosion, and fatal injuries.
Quantity: Ever wondered why your Gas runs out very quickly? It is likely that the seller is cutting down on the quantity of Gas in your cylinder. When you order Cooking Gas from GOBEBA, you are assured of the correct quantity of Gas purchased.
Protect legitimate Kenyan businesses: buying counterfeit gas promotes counterfeit activity in Kenya

If you want authentic LPG Cooking Gas, GoBEBA will help you exchange your cylinder to a genuine brand.

What do I do in the event of a Gas leak?
1. Detect a leak from the smell of LPG Gas

2. Put off any matches, cooker burners and any other flames.

3. Turn off the regulator and remove the regulator from the cylinder valve

4. Do not switch ON or OFF any electrical appliances, light switches or use cell phones – as they may create a spark which would ignite the leaking Gas and cause a fire.

5. Open all doors and windows

6. Evacuate the cylinder outdoors to an open space only if it safe to do so

7. Leave the house immediately and inform your neighbors.

LPG stands for Liquified Petroleum Gas.

Gas

Hass Gas 13KG – New Cylinder

Hass Gas Hose / Pipe 2 Meter

ProGas 6KG – New Cylinder

Total Gas 50KG – New Cylinder

SEA Gas Burner

Hass Gas Regulator 13KG

Lake Gas Hose / Pipe 1.5 Meter

Shell Afrigas 45KG – New Cylinder

SEA Gas 6KG – New Cylinder

SEA Gas Regulator

Hass Gas Burner

SEA Gas 13KG – New Cylinder

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